Calls answered
118
July to date · 100% pickup
24/7 receptionist · trades and clinics
Who answers the phone at 11 PM when the water heater lets go?
Front Desk picks up in two rings, asks the questions your office manager would ask, writes the job into the calendar, and texts back the callers who hung up. It forwards from the number already printed on the van, so nothing about the way people reach you changes.
Answering right now
34 shops
Plumbing, HVAC, electrical, and dental practices across 9 states. Nights, weekends, and holidays included.
$0 for 14 days, then $249 per month for one line. Cancel from the dashboard.
One call, start to booked, in the time it takes to read this.
Everything below is a single afternoon at Halvorsen Plumbing & Heating. The call on the left produced the job card, the job card produced the 4 PM block on the right, and Wes was told before Maria hung up.
- Answered
- 2:47:08 PM
- Booked
- 2:48:14 PM
- Elapsed
- 66 seconds
Jobs booked
41
35% of calls end in a slot
Revenue recovered
$9,300
17 callers won back after hours
Average pickup
1.8s
2 rings · nights and Sundays
Live call
Maria G. Repeat
(509) 442-1877 · Spokane Valley, WA · 3rd call since 2024
2:47 PM
Wed 22 Jul
Live
elapsed 1:12
Maria
Hi, my water heater is leaking all over the garage floor. There is water coming out from the bottom of the tank.2:47:12 PM
Desk
That sounds urgent, let us get someone out. Is the water still running, or were you able to shut the valve off?2:47:20 PM
Maria
I turned the little handle on top. It slowed down a lot. Could somebody come today? I have to leave for a shift at seven.2:47:41 PM
Desk
Yes. Wes has a 40 gallon tank on the truck and can be at 1428 S. Cresthill Ave between 4 and 6 PM today. Shall I hold that for you?2:48:03 PM
Job extracted from the call
match confidence 96%Service
Water heater, emergency replace
Urgency
High · active leak
Address
1428 S. Cresthill Ave, Spokane Valley, WA 99206
Window
Today, 4:00 to 6:00 PM
Assigned
Wes Duran · truck 3 · 40 gal on board
Status
Booked · SMS sent
written to ServiceTitan #4471 at 2:48 PM
- 2:47 PMAnswered on ring 2, caller matched to 2024 service history
- 2:48 PMSlot held, confirmation text sent to (509) 442-1877
- 2:48 PMWes notified on truck 3 · confirmed
Wednesday 22 July
truck 3 · wes d. · 5 booked, 1 open8 AM
Kettleson residence, drain snake
8:00 to 9:30 · 214 N. Locust Rd
10 AM
Cascade Family Dental, sink rough-in
10:00 to 12:00 · quoted $1,240
12 PM
Lunch and restock
12:00 to 1:00 · held back, never offered
1 PM
Ruiz duplex, pressure valve
1:00 to 2:30 · 5507 E. Mission Ave
2:47
now · call in progress
3 PM
Open 3:00 to 4:00 · 14 min drive to Cresthill
4 PM
Maria G., water heater just added
4:00 to 6:00 · 1428 S. Cresthill Ave · est. $1,890
6 PM
Bly Auto Body, after-hours callback
6:15 to 6:45 · estimate walkthrough
Booked earlier
Booked by Front Desk
Offerable
Recovered missed callers
3 today- Tomas Bregman hung up 11:04 PM · texted back, replied yes Won $740
- Hollis Park Apartments line busy 8:12 AM · quote sent by SMS Awaiting
- Janelle Soto called Sunday 6:40 AM · callback queued 8 AM Callback
Answering rules
edit- Book emergencies without asking on · active leak, no heat, or no water takes the next open slot
- Text back every missed caller on · within 60 seconds, then once more the next morning
- Quote prices over the phone off · Front Desk books the visit and lets Wes quote on site
Since the line was forwarded
Nothing has reached voicemail in 63 days. Every call above was answered by Front Desk and read back to Dana the next morning.
What one month of answered calls is worth.
$9,300
recovered in June 2026 from calls that used to reach voicemail after 5 PM.
Halvorsen Plumbing & Heating
Spokane Valley, WA · 11 trucks
Spokane Valley, WA · 11 trucks
"I stopped paying a Saturday phone person. Front Desk books the emergency calls the way I would, and it never puts anyone on hold."
Dana Whitcomb
office manager
office manager
"Our no-show rate fell to 4%. Patients get the text while the slot is being held, so they actually remember it."
Dr. Priya Raghunathan
Cascade Family Dental
Cascade Family Dental